We, at Lil-Me.com want to ensure that our customers enjoy a great shopping experience. Therefore our team selects the best products to guarantee a quality purchase.
However, we know that on some occasions we will not be able to fulfill all your expectations, but no worries- we will do our best to keep you happy!
Our customers have the right to return the product within 14 calendar days.
1) Defective Product or Order
- In the unfortunate event that the product is defective. (It’s clearly broken and unusable)
- Product received is totally different from the order. (Requested Product A Received Product B)
- The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M)
Customer have the right to receive a new product depending of the product availability. In case the product is not available customer will be refunded.
2) Product Doesn't Fit the Expectations
- The selected size does not fit the customer's measurements.
- Customer simply want a change for another product or return it.
- Patterns have some variations from the product picture.
- Color is slightly different from the picture.
- Material quality is not exactly what customer wants.
We may choose to make a refund of 25% of the product’s value to avoid return and possible shipping costs and customs.
3) Term of Change or Return
- No refund requests will be accepted by email, chats or any other method.
- No refund requests will be accepted after 14 calendar days for any reason.
- Return shipping costs are the customer's responsibility.
- Refund can take between 12 to 20 days to be reflected on your statement.
- We'll refund only to the same payment method from where customer originally paid.
- Refund will be executed upon the tracking number sent by the customer.
- Products that were on SALE collections or purchased by a special promotion as a coupon code are not eligible for a return or exchange.
- Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
To exercise the right to change or return the product, you must initiate the process through Contact Us form.